nmcn is supporting The Institute of Customer Service’s new ‘Back our essential workers: service with respect’ campaign, launched to address hostility faced by front-line staff in customer facing roles that has taken place since the start of the COVID-19 .
According to research by The Institute of Customer Service, more than half of customer-facing workers have experienced some form of hostility from customers since the pandemic outbreak.
With nearly 80% of the UK’s workforce working in customer-facing roles, mounting hostility is affecting staff across every sector – from retail to public services; financial institutions to our public transport networks and construction sites
Kat Robinson, our customer experience manager at nmcn, said: “During the pandemic, there have been instances of hostility and abuse to our people in some of the areas in which we work. We have worked hard to develop ways to overcome this whilst maintaining guidelines for social distancing.
“By supporting the ‘Service with Respect’ campaign along with many other organisations across all sectors, we are helping to raise awareness of the zero-tolerance approach to hostility and abuse against our people. We must ensure that we all do what we can to support and protect our essential workers. The campaign was launched in July and we are proud to be one of the first construction companies to get involved.”
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